Feedback - how to receive it and what to do with it
BusinessDictionary.com gives us an extremely simple and comprehensive definition: feedback is the process through which the effect of an action is transmitted back (fed-back) with the scope of modifying future actions. In a work environment feedback can be formal, as part of the evaluation process, the objective being the alignment of behaviors and attitudes to the organizational standards of the company where we work, or informal, as one-off reactions to our daily activity (expressed directly or indirectly…). Nothing too complicated so far. But we are only human. And nothing is as simple as a dictionary definition when it’s about people because emotions always get involved. We’ll get to that a bit later.