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Călin Lupo

Călin Lupo

Client Engagement Manager @Endava

MANAGEMENT
How an outsourcing company can become a trusted partner

The first challenge of any outsourcing company is to get clients. Once (and if) you do, the pressure moves on to keeping the partnership going and growing. To keep things on an honest side, in the beginning of the relationship with your new client you are far from being partners (even further from trusted partners). You are considered a vendor and in the beginning there will be a normal and expected dose of scepticism. But the relationship can evolve and it may go through the following stages described in the lines below. I didn’t come up with and can’t take credit for them, but I find them to be very valid

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